FAQ's

Frequently Asked Questions

What is my account

My account is your personal account created with Wellaax,where you can place,review orders.You can manage or edit your personal data like address,phone number,email id,password,order tracking.

What should I do if I forget my password

Click Login. There is a forgot password link available at the bottom.On entering your email address you will receive a link to reset your password.

Is the personal information I provide safe. 

We at Wellaax understand that you value your privacy and respect it.Your privacy and your personal information is kept confidential. You can refer our privacy policy for further details. 

How do I know that my order is confirmed?

Once you place the order and complete your payment ,you will receive a notification on your registered email id. The details of the order placed such as the order id, number of items, estimated delivery date etc will be provided.

 How to check the current status of my orders?

The orders can be reviewed in the 'My Account' section. On clicking 'My Orders' the status of all the orders can be viewed and the status of a specific order can be viewed by clicking on the 'Order Number' link.

 How do I pay for Wellaax purchase.

Credit cards,Debit cards and Cash on Delivery can be used. The amount mentioned as a product price is exclusive of the delivery charges. The delivery charge for per item is Rs.40.

 I made a payment through my Debit/Credit and it was unsuccessful. What happens to the money deducted?

Kindly first ensure that the amount is debited after payment failure. If yes the time taken to reverse the payment varies from bank to bank. You can check with the bank for more details.

The expected timelines are as below:

  • Net Banking 2-4 business days
  • Debit Card 5-7 business days
  • Credit Card 7-21 business days

Do you ship to international locations?

We currently ship only to locations within India.

What are the shipping charges?

The shipping charge per item is Rs.40 which is inclusive of the sales tax. However the products above Rs.700 will be delivered free of cost inclusive of the sales tax.

Kindly note that State wise taxes if any will be applicable and the same will be charged additionally depending on the order type, utility

However in certain states where state wise taxes apply, the same will be charged additionally, depending on your order type, size, the utility of your order and the state/region the order is being delivered to.